Something to Crow About: As one of the longest-running pet boarding facilities in the Springfield area, Caroline’s Pampered Pet Motel has been serving Southwest Missouri for over 17 years. Through her love, passion and excellent customer service, Caroline has proven her dedication to clients time and time again, which...

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My guess is that more than one company has experienced the loss of customers for reasons other than superior business acumen. Potential customer calls weren’t returned.  Services didn’t meet needs, products were inferior.  Customers’ expectations weren’t managed. What was said to them wasn’t what happened.   It doesn’t end there. ...

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Package of Beliefs   A brand is a mental “Package of Beliefs” we form over time about companies or products. It is used to categorize and rate each in our mind. This can be based on personal experience, things we have heard from trusted sources, through research, or even what...

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Manufacturers, like every industry, are realizing that shoppers are more leery of outbound marketing than ever before. With the rise of the all-powerful Google search, consumers have taken control of the information they seek and the solutions they find. They no longer wait for a clever television or print ad to showcase something they...

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The value of the content on your website really can’t be underestimated. While your site’s design and optimization play a big part in how likely people are to find your page and to return in the future, it’s the content that really sells customers on your company. Just as...

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It’s tough to overestimate the value of a professional website design. If your website is outdated, slow, or simply unattractive, you could be turning away potential customers and preventing new leads from even finding you in the first place. That’s why it’s so important to put your company’s best...

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Before you start spending money on radio ads, blog content, and a professional website, your company should have a solid marketing plan in place. Many businesses waste valuable advertising dollars because they fail to understand their audiences and what customers really want. Without understanding what features and selling points...

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