According to a recent survey from Maritz Loyalty Marketing, the average consumer belongs to more than seven retailer or restaurant loyalty programs—and many of those consumers say they would they still be interested in joining more. The majority of the survey’s respondents said that they are only active in...

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According to a recent survey from Dimensional Research and ZenDesk that studied more than 1,000 people, the quality of individual customer service experiences can have a profound impact on consumer behavior. The study found that 62 percent of business-to-business customers (B2B) and 42 percent of business-to-consumer (B2C) buyers make...

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Social media marketing provides businesses with a low-cost and extremely effective way to connect with their customers. However, it’s important to send the right types of messages if you hope to get real responses. Most consumers won’t respond to companies that exclusively send out advertisements. Your brand needs to...

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Marketing has several key goals, but one of its most important functions is to get people talking about your business. With a buzz building around your business, new customers will be interested in what you’re doing and will seek out your company. You can also make your advertising dollars...

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It doesn’t matter whether your business has been around for two months or two decades—a careful marketing strategy is essential to your success. A good advertisement can bring in new customers or remind your old customers what you have to offer. Effective advertisements share a few of the same...

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The key to creating an effective, targeted advertisement has less to do with creativity or uniqueness, than it does with understanding how people behave. You can catch someone’s eye with an interesting commercial, but you won’t really motivate a person to buy your product or service unless you figure...

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